Privacy Policy — jlbgc

1. Introduction

Welcome to jlbgc. This Privacy Policy explains how jlbgc ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or register on our platform at jlbgc.cam.

jlbgc is committed to protecting the privacy of every user in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). Our operations are also governed by PAGCOR's regulatory framework, which imposes additional data handling obligations on licensed online gaming operators.

By creating an account, accessing our games, or using any service on jlbgc, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

This policy applies to all services offered by jlbgc including slots, bingo, roulette, live casino games, sports betting, wallet management, and any other features accessible on our site.

2. Data We Collect

jlbgc collects personal information that is necessary to deliver a safe, compliant, and personalised gaming experience. The categories of data we collect include:

2.1 Registration and Identity Data

• Full legal name as appearing on government-issued ID
• Date of birth (used to verify you are 21 years of age or older)
• Email address and mobile number
• Username and encrypted password
• Nationality and country of residence

2.2 Know-Your-Customer (KYC) Verification Data

• Scanned copies of valid government-issued ID (SSS, PhilSys, Passport, Driver's License)
• Proof of billing address (utility bill, bank statement)
• Selfie or liveness check for identity verification
• Source of funds declaration where required by PAGCOR AML guidelines

2.3 Financial and Transaction Data

• GCash or PayMaya account details (mobile number linked to e-wallet)
• BPI, BDO, Metrobank, or other bank account details for withdrawal processing
• Deposit and withdrawal history, amounts, timestamps
• Cryptocurrency wallet addresses if applicable

2.4 Gameplay and Behavioural Data

• Games played, session duration, wager amounts, win/loss records
• Bonus claims and promotional participation records
• Responsible gaming interactions (deposit limits, self-exclusion requests)

2.5 Technical and Device Data

• IP address, browser type, and device fingerprint
• Operating system, screen resolution, and connection type
• Cookies and session tokens (see Section 8)
• Geolocation data (city/region level, used for fraud prevention)

2.6 Communications Data

If you contact our customer support team, we retain records of your conversations via live chat, email, or ticket system for quality assurance and dispute resolution purposes.

3. How We Use Your Data

jlbgc processes your personal data based on one or more of the following legal bases: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests as a licensed gaming operator.

Specifically, we use your data to:

• Account management: Create, verify, and maintain your jlbgc account; enforce age verification (21+ requirement).
• Game delivery: Provide access to slots, bingo, roulette, live casino, and all other gaming products on the platform.
• Payment processing: Facilitate deposits and withdrawals via GCash, PayMaya, bank transfer, and supported crypto channels.
• Regulatory compliance: Fulfill PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and NPC data handling standards.
• Fraud prevention and security: Detect suspicious activity, prevent account takeovers, and investigate potential bonus abuse or multi-accounting.
• Responsible gaming: Monitor gameplay patterns that may indicate problem gambling; enforce self-imposed limits and exclusions.
• Customer support: Respond to your inquiries, resolve disputes, and process complaints.
• Marketing communications: Send promotional offers, reload bonuses, and event invitations — only where you have provided consent and only via your registered email or SMS. You can opt out at any time.
• Platform improvement: Analyse aggregated, anonymised usage data to improve game offerings, UI/UX, and system performance.

We do not use automated decision-making or profiling that produces legal effects concerning you without human review. Responsible gaming interventions triggered by gameplay patterns are always reviewed by our player protection team before action is taken.

4. Sharing Your Data

jlbgc does not sell, rent, or trade your personal information to third parties for commercial purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Technology Partners

We engage trusted third-party vendors to help operate our platform. These include game software providers, KYC verification services, payment gateways (GCash, PayMaya, bank partners), cloud hosting providers, and customer support software. All such partners are contractually bound to process your data only on our instructions and in compliance with applicable Philippine data privacy law.

4.2 Regulatory and Law Enforcement Authorities

We are legally required to share information with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent authorities when required by law, court order, or regulatory directive. We cannot refuse such disclosures.

4.3 Corporate Transactions

In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity. We will notify affected users in advance and ensure the receiving party adheres to standards equivalent to this policy.

4.4 With Your Consent

Where we need to share your data for purposes not listed above, we will seek your explicit consent before doing so.

5. Data Retention

jlbgc retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and contractual obligations.

Specific retention periods include:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of ten (10) years per AMLA obligations applicable to covered transactions.
• KYC documents: Retained for five (5) years from the date of account closure or last transaction, whichever is later.
• Customer support records: Retained for two (2) years from the date the issue was resolved.
• Marketing data: Retained until you withdraw consent or for two (2) years of inactivity, whichever occurs first.

After the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

6. Security Measures

jlbgc implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• TLS 1.3 encryption for all data in transit between your browser and our servers
• AES-256 encryption for sensitive data at rest in our database infrastructure
• Two-factor authentication (2FA) available for all user accounts and mandatory for staff with access to personal data systems
• Regular penetration testing conducted by independent cybersecurity firms
• Access controls and role-based permissions limiting staff access to personal data on a need-to-know basis
• Real-time fraud detection systems monitoring for unusual login patterns, device changes, and suspicious transactions
• Data breach response protocol — in the event of a breach affecting your rights and freedoms, jlbgc will notify the NPC within 72 hours and inform affected users without undue delay

While we take every reasonable precaution, no system is completely impenetrable. We encourage you to use a strong, unique password for your jlbgc account and enable 2FA from your account security settings.

7. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act (R.A. 10173), you have the following rights with respect to your personal information held by jlbgc:

• Right to be Informed: To be notified of the nature and extent of data processing before your data is collected.
• Right of Access: To obtain a copy of your personal data held by jlbgc, along with information on how it is being processed.
• Right to Rectification: To correct inaccurate or incomplete personal data in your account profile.
• Right to Erasure or Blocking: To request deletion or suspension of processing of your personal data where it is no longer necessary, has been unlawfully processed, or where consent has been withdrawn — subject to legal retention obligations.
• Right to Data Portability: To receive your personal data in a structured, commonly used format and, where technically feasible, have it transmitted to another data controller.
• Right to Object: To object to processing of your personal data for direct marketing, automated profiling, or processing based on legitimate interests.
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at the email address listed in Section 11. We will acknowledge your request within three (3) business days and respond substantively within fifteen (15) business days, extendable to thirty (30) business days for complex requests.

8. Cookies Policy

jlbgc uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored in your browser when you visit our site.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the platform to function. These enable secure login sessions, maintain your game state, and process transactions. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymised data on how users interact with our site (e.g., which games are most visited, average session length). Used strictly for internal analytics and improvement.
• Functional Cookies: Remember your preferences such as language settings, display options, and last-played games to personalise your experience on return visits.
• Security Cookies: Used to detect suspicious activity, prevent CSRF attacks, and flag potentially fraudulent login attempts.

jlbgc does not use third-party advertising cookies or retargeting pixels that share your browsing behaviour with external ad networks.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the platform. For detailed instructions on managing cookies per browser type, refer to your browser's official help documentation.

9. Minors and Age Restriction

jlbgc strictly prohibits access to its gaming services by individuals under the age of 21 years, in accordance with Philippine gambling laws and PAGCOR regulations. This minimum age applies to all users regardless of nationality.

We do not knowingly collect personal information from anyone under 21. If we discover that a minor has registered an account or provided personal data, we will immediately suspend the account, forfeit any associated balances in accordance with our Terms and Conditions, and securely delete all collected personal data relating to the minor.

If you are a parent or guardian and believe that your child has accessed jlbgc's services, please contact us immediately at the email address in Section 11 so we can take prompt action.

10. Changes to This Privacy Policy

jlbgc reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect.

Minor updates (such as clarifications or formatting changes that do not affect the substance of the policy) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of jlbgc after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should close your account before the effective date of the changes.

We recommend bookmarking this page and reviewing it periodically to stay informed about how we are protecting your information.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our designated Data Protection Officer (DPO):

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government portal.